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Refund Policy

STANDARD REFUND TERMS

 

NOTE: DUE TO PAYPAL'S RECENT CHANGE IN REFUND POLICY, ANY REFUNDS PROCESSED VIA PAYPAL WILL EXCLUDE THE FEES THAT WERE PAID TO THEM. FOR MORE INFORMATION ON PAYPAL'S NEW TERMS, CLICK HERE.

 

Products purchased from TruTone Hosting LLC may be refunded only if cancelled within the following timeframe:

 

               Annual Plans+ - Within 30 days of the date of the transaction

 

               Monthly Plans*+ - Within 30 days of the date of the transaction

*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)

+Security products with remediation service cannot be refunded once a cleanup request has been submitted.
 

 

Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by TruTone Hosting LLC in accordance with the terms and conditions of the applicable product or service agreement.


You may cancel a product at any time, but a refund will only be issued if you request a refund via communications with Trutone's customer service within the refund timeframe specified for the applicable product, if available at all.

 

Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance.  Please see below for refund terms applicable to such products.  

 

This Policy is provided in the English language. To the extent any translation is provided to you, it is provided for convenience purposes only, and in the event of any conflict between the English and translated version, the English version will control and prevail.

 

No Refund After Account Closure: If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

 

Domain Name Registrations/Renewals

1.      Standard Terms

·        New Registration                      Non-Refundable 

·        Auto-Renewal (one-year)           Non-Refundable

·        Auto-Renewal (multiple-year)     Non-Refundable

·        Manual Renewal                       Non-Refundable

 

 

    2.      Pre-Registrations

For gTLD pre-registrations, application fees are non-refundable*. 

*For more information on pre-registration refunds with Donuts Inc.’ family of TLDs, see Donuts’ Pre-Registration Refunds and Auctions policy.  

 

SEO Services

SEO Services is a 12-month commitment; in order to receive best results, you are expected to stay at the agreed upon price for 12 months. If you purchase a monthly plan, you can cancel SEO Services at any time and TruTone Hosting LLC will not bill you for future months. However, you will not be refunded the cost of the current or past months. If you purchase a semiannual or annual plan, you can cancel SEO Services at any time and TruTone Hosting LLC will issue a prorated refund to your account as in-store credit for unused months. You will not be refunded the cost of the current or past months. If you purchase monthly, semiannual or annual plans, you can cancel SEO Services within 48 hours of the purchase and you can receive a full refund, including for the first month. After 48 hours, however, you agree to pay for the first month and will only be refunded for the time beyond that first month.

 

Sitelock 911

You may request a refund within 30 days from the date of transaction ONLY IF you have not yet activated the product.  

 

Professional Web Design Services     

Web Services: 30% cancelation fee when in progress, 70% cancelation fee when site design is delivered for review, non-refundable once complete.

 

Logo Design: 40% cancelation fee when in progress, non-refundable once Artwork Delivered.

 

Website Makeover Services: 30% cancelation fee when in progress, 70% cancelation fee when site design is delivered for review, non-refundable once complete.

 

Purchased Product w/ Free Domain

In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on TruTone Hosting LLC’s website and is not subject to any promotion, discount, or other reduction in price). 

 

Expert Services

If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

 

Hosting Services

If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

 

Trustee Fees

Trustee fees are refundable if the domain was not successfully registered. Trustee fees, however, are non-refundable upon renewal.

 

Website Security

Refunds are only available within 30 days of purchase and will only be issued in cases where a manual malware removal was not completed.

 

PRODUCTS NOT ELIGIBLE FOR REFUNDS

·       Appraisals (Express and Certified Appraisals are non-refundable if the customer already applied the credit).

·        Auctions Memberships

·        Cloud Servers

·        Configuration Add-Ons

·        Discount Domain Club (if used for purchase)

·        Domain: Auctions, Buy Service (you may request a refund ONLY IF you have not submitted a bid on the domain the service was purchased for), Consolidation or Monitoring, Registrations or Transfers

·        Hosting Connection paid Apps (not refundable once set up)

·        Merchant Accounts

·        Office Max Bundles

·        Premium Domain Names

·        Redemption Fees

·        Transfers (if successful)

 


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